Privacy Policy

When you request a quote, place an order, or contact us, we may collect the following information:

• Full name and company name (where applicable)
• Email address, phone number, and mailing/delivery address
• Order details, product specifications, and purchase history
• Payment information (processed securely via our payment processor — we do not store full card details)
• Communications you send to us by email or through our contact form

We use the personal information we collect only for the following purposes:

• To process and fulfill your quote requests and orders
• To arrange delivery of products to your address
• To communicate with you about your order status, invoices, or support inquiries
• To comply with our legal and tax obligations as a Canadian business
• To improve our website, products, and customer experience

We collect only the minimum information necessary to fulfill these purposes. We do not use your data for automated decision-making or profiling.

• We do not sell, rent, or trade your personal information to any third party for marketing purposes.
• Your information may be shared with delivery carriers (solely to arrange shipment of your order) and payment processors (solely to process your payment securely).
• These third parties are contractually required to keep your information confidential and to use it only for the purpose of fulfilling your order.
• We may disclose your information where required by law or to protect our legal rights.

• We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law (e.g. financial record-keeping requirements under Canadian tax law).
• When personal information is no longer required, it is securely deleted or anonymized.

• Our website uses cookies and similar technologies to understand how visitors use our site and to improve site performance.
• We use Google Analytics and Google Ads to measure traffic and the effectiveness of our advertising. These tools may collect anonymized data about your visit (such as pages viewed, time on site, and general location) via cookies.
• We also use Vercel Analytics for site performance monitoring.
• You can opt out of Google Analytics tracking at any time via Google's opt-out browser add-on.
• You can manage or disable cookies in your browser settings. Note that disabling cookies may affect site functionality.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal information (subject to any legal retention obligations)
• Withdraw consent to the collection or use of your personal information, where consent is the basis for processing

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

• We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or loss.
• All payment transactions are processed through our secure payment processor. We do not store credit card numbers on our servers.
• While we take privacy seriously, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

• We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
• We encourage you to review this policy periodically. Continued use of our website after a change constitutes acceptance of the updated policy.